Printing Help

What do I need to print a coupon?

• Internet connection
• Microsoft Windows Desktop or Laptop
• Apple Desktop or MacBook Laptop
• Supported Printer with Ink and Paper

Supported Operating Systems and Browsers

If you are using a Microsoft Windows Desktop or Laptop, the following operating systems and browsers are supported…

Using Normal Browser Printing

If you are using an Apple Desktop or MacBook Laptop, the following operating systems and browsers are supported…

If the coupon your are attempting to print requires you to download a file called “couponbridge”:

Using CouponBridge Printing

If you are using a Microsoft Windows Desktop or Laptop, the following operating systems and browsers are supported…

If you are using an Apple Desktop or MacBook Laptop, the following operating systems and browsers are supported…

Printers

What is a supported printer?

• Your computer can connect to the printer either directly or over a network
• A real printer that uses ink and paper, not a printer that prints to a PDF which is also known as a “Virtual” printer, with names such as PDF, Acrobat, Fineprint, One Note, Miraplacid.
• Your printer should be ready to print with enough ink and paper to complete printing at one time. Please check to ensure you have enough ink and paper to print coupons before clicking “print”. Keep in mind that some coupons require more than one sheet of paper.

How do I fix my printer?

Sometimes problems printing coupons may have to do with how your computer is set up or configured. Please try these steps to make sure your printer can print.

• Make sure your printer has enough ink to print
• Make sure your printer has enough paper to print
• Make sure your printer is turned on
• Make sure you have a default printer selected
• Make sure you are printing to a printer that uses ink and paper

Troubleshooting

What does this error message mean?

During the printing process, you may see one of the following error messages within the coupon printing window.

1. We were unable to print your coupon within the time limit

   Printing of your coupon took longer than the normal amount of time needed. Coupons normally print within 30-90 seconds, but sometimes computers with slower internet connections may be unable to print within this timeframe. If you see this message, please try the following:

   • Make sure that your internet connection is connected
   • Make sure your computer is not behind a network firewall that prevents access to some internet sites.

2. We were unable to locate your default printer

   If you do not have a supported printer attached to your computer, you will be unable to print. If you have a printer attached to your computer, please review the steps under “How do I fix my printer?” to set a default printer, and try again.

3. Printing to Virtual or PDF printers is not supported

   If you do not have a supported printer attached to your computer that allows printing with paper and ink, you will be unable to print. If you see this message, please review the steps under “How do I fix my printer?” to set a default printer, and try again.

4. An error occurred while loading your coupon for printing

   A internet connection issue prevented us from printing your coupon. If you see this message, please try the following:

   • Make sure that your internet connection is connected
   • Make sure your computer is not behind a network firewall that prevents access to some internet sites.

5. It looks like you’re on a mobile device

   This coupon does not currently support printing coupons through mobile devices, including phones, tablets, and chromebooks.

6. We were unable to print to your printer

   When we attempted to send your coupon to your printer, a configuration setting on that printer prevented us from successfully printing. If you see this message, please review the steps under “How do I fix my printer?” to set a default printer, and try again.

7. We were unable to access your printer. Please accept the CouponBridge security information prompt, and try again

   In order to print to your printer from the Internet, we require the approval of a security dialog that appears during the printing process. By agreeing to this prompt, you grant our application to connect to your printer and print your selected coupon or coupons. If you see this message, it means that you declined or cancelled this dialog. To print, refresh the page where you see the coupon, start the printing process again, and accept this prompt.

8. We are sorry, the coupon failed to print

   Something not covered in this list happened that prevented us from printing your coupon. If you see this message, please refresh the page where you see the coupon and try printing again.